FAQ's

Q: What Is Your Returns Policy?

We offer 90-day returns from the date of purchase. Items should be in resaleable condition, with original packaging and tags where possible. Items marked final sale and gift cards cannot be returned. Our Fit Guarantee lets you try the item on your rod, reel or lure setup before you decide.

Shipping

Orders ship from our Yokohama warehouse with Japan Post, or with Yamato Transport or Sagawa Express for some parcels. Packing usually takes about 1 business day, and delivery is typically 1–6 business days after dispatch. Tracking is sent by email when your order ships.

Free shipping on orders of ¥4,000 or more. Under ¥4,000, shipping is ¥250.

Packing usually takes about 1 business day. When your order leaves our Yokohama warehouse, we email you the tracking number.

Yes. You'll get a tracking email as soon as your order ships with Japan Post, Yamato Transport or Sagawa Express, and you can follow it to your door.

Delays are rare but can happen in bad weather and at busy times such as New Year, Golden Week and Obon. Contact us with your order number and we'll check the carrier tracking for you. If a parcel is confirmed lost, our Arrival Guarantee means we will help make it right.

Contact us as soon as possible. Address changes are easiest before packing is complete.

Once your order has shipped, a redirect depends on the carrier and may not be possible.

Yes, where the carrier supports delivery to that address type. Just enter the address at checkout.

Japan Post is our main carrier. Some parcels go with Yamato Transport or Sagawa Express, depending on the address, parcel size and service availability. Tracking is sent by email when your order ships.

Returns

We offer 90-day returns from the date of purchase. Items should be in resaleable condition, with original packaging and tags where possible. Items marked final sale and gift cards cannot be returned.

Our Fit Guarantee lets you try the item on your rod, reel or lure setup before you decide.

For change-of-mind and Fit Guarantee returns, you pay the return postage. If the item is faulty, damaged, wrong or not as described, we cover the return postage.

Email us at support@rodarmour.com with your order number and the reason for the return.

Please wait for our return instructions before you send anything back.

Yes. We reply with the return address and the steps to follow. Return labels are not issued for change-of-mind or Fit Guarantee returns. If the item is faulty, damaged, wrong or not as described, we confirm the remedy first and cover the return postage.

Yes — partial returns are accepted. Just let us know which items you want to return when you contact us.

Refunds

We process your refund once your return arrives and has been checked, to the original payment method where possible. How long it takes to show depends on your bank or payment provider. If the original payment method is no longer available, we will offer store credit or another option.

Contact us straight away at support@rodarmour.com with your order number. We will check your order and put it right in line with Japanese consumer law.

Arrival Guarantee

We guarantee your order will arrive safely. If tracking stalls or a package is confirmed lost, contact us and we will help make it right.

Contact us straight away at support@rodarmour.com. If the carrier confirms delivery but the parcel cannot be found, we will help you report it to the carrier and the police, as the parcel may have been stolen.

Please double-check your shipping details before you place your order. If you spot a mistake, contact us as soon as possible: address changes are easiest before packing is complete. Once your order has shipped, a redirect depends on the carrier and may not be possible.

Email us with your order number and photos of the damage. We will repair, replace or refund in line with Japanese consumer law, and we cover the return postage.

If an item arrives damaged, faulty, or not as described, contact us with your order number and photos. We'll review it and offer the correct remedy for your situation.

Product support covers delivery issues, damaged items, faults, fit questions, and return guidance. Rod Armour products also have a 12-month warranty against manufacturing defects. We'll confirm the correct next step after reviewing your order.

Our products are built to last for years, not just a few trips. We still use prototypes made over 10 years ago, and thousands of customers from our very first year of business are still using their original Rod Armour sleeves today. Every product is tested in tough conditions before it earns a place in the range.

Payments

Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, Google Pay and Shop Pay. Every payment option open to you shows at checkout. Card and digital-wallet payments are charged when you place your order.

Tax & Pricing

No. The price shown is the total you pay, in Japanese yen. No tax is added at checkout, and there are no payment surcharges or cash-on-delivery charges. Shipping and any discounts are shown at checkout before you pay. Rod Armour Japan is currently a tax-exempt small business and is not a Qualified Invoice Issuer.

Wholesale & Sponsorship

Please email support@rodarmour.com with your business details, and we will let you know what we can offer in Japan.

Buy 4 or more Rod Sleeves and save 15%, 6 or more and save 20%, 8 or more and save 25%. Mix any lengths. Limited time only · While stock lasts.

We're selective. We work with serious tournament teams and content creators who are passionate about fishing, active in their community, and who use our products. We typically can't support charity or community-event sponsorships at this stage.

To be considered, email us at support@rodarmour.com with your social media links and a short note about your fishing background.