Shipping

Shipping rates

Free shipping on orders of ¥4,000 or more.
Orders under ¥4,000 ship for ¥250.
Your shipping total and any shipping offers are shown at checkout before you pay.

Dispatch and delivery

Orders ship from our Yokohama warehouse. Packing usually takes about 1 business day.
Japan Post is our main carrier. We may also use Yamato Transport or Sagawa Express, depending on the destination, parcel size and service availability.
Delivery usually takes 1–6 business days after dispatch. It may take longer during national holidays, New Year, Golden Week and Obon.
We email your tracking number when your order ships.

Tax and charges

Prices shown include tax. There are no payment surcharges and nothing extra to pay on delivery.

Returns

You have 90 days from the date of purchase to ask for a return, store credit, a replacement or fit help. For change-of-mind and Fit Guarantee returns, you pay the return postage.
To start a return, email support@rodarmour.com with your order number and wait for our return instructions before sending anything back. If an item arrives faulty, damaged or wrong, send photos too: we pay the return postage for those.

Read our full refund policy.

Arrival Guarantee

Every order includes our Arrival Guarantee. If your parcel arrives damaged or does not arrive, email support@rodarmour.com with your order number.

Address changes

If your delivery address needs to change, email support@rodarmour.com as soon as possible. Changes may not be possible once packing is complete or after dispatch.